Returns Policy

We have a 14-day return policy, which means you have 14 days (order date, plus shipping time) after receiving your product to advise our office and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To initiate a return, please complete the following steps:

    1. Reply to your order confirmation email or contact us at with the receipt or proof of purchase.
    2. Request which products you would like to return.
    3. If your return is accepted, we’ll contact you with instructions on how to return your product, including information on returning to the showroom, collection or shipping costs.
    4. Return items to us.

Please note:

Items sent back to us without first requesting a return will not be accepted.

Please note due to the nature of items being bulky goods, if you are returning an item, you will need to deliver the goods back to our showroom, as Arteil is not responsible for return shipping.

Items will need to be returned to the following address: Unit 4, 95 Garling St, O’Connor WA 6163


If you have any questions about returns or problems with your order, please do not hesitate to contact us at:


Phone: 08 9337 8399

Damages and issues

To report any damaged, faulty, or incorrect items, or missing items from your delivery, please contact us at immediately, so we can assist with your request.

Exchanges and refunds

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not.

Once your return is accepted, you may request an exchange of the product. The replacement product must be similar to the original product.

We can accommodate a refund or exchange if the furniture has not been assembled, or damaged and is returned in its original packaging.

Arteil reserves the right to refuse refunds for items upon inspection.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Please get in touch if you have questions or concerns about your specific item.

Australian Consumer Law

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

    • has a problem that would have stopped someone from buying the item if they had known about it
    • is unsafe
    • is significantly different from the sample or description
    • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase e.g. your receipt or tax invoice.